Shipping and Delivery Policy

We ship to several countries through our partner carriers.
Shipping conditions, delivery times, and availability may vary depending on the destination.
However, there are rural or hard-to-reach areas where courier companies may have restrictions, longer delivery times, or even not operate directly.

In these cases, the customer may need to pick up the package at a nearby carrier branch.

We reserve the right to cancel the order and issue a full refund if the courier company reports that delivery to the address provided is impossible.

Occasionally, free shipping promotions may apply, which will be clearly communicated at the time of purchase.

Customer address and responsibility

It is the sole responsibility of the client:

  • Enter all delivery information correctly at the time of purchase.
  • Track your order using the tracking number sent by email.
  • Be available at the delivery address or ensure that someone authorized to receive the package is present.
  • Periodically check the status of your order using the tracking link provided.

Important:
If the package cannot be delivered due to absence from the address, incorrect, incomplete, or inaccessible address, or if the customer does not pick up the order at the branch when requested, the product will be automatically returned to our logistics center.

In such cases:

  • The product will only be reshipped once the customer has confirmed payment of a new shipping cost.
  • If the customer does not wish to be reshipped, no refund will be made for the value of the first shipment.

The store is not responsible for delays, returns, or losses caused by errors in delivery information or by the customer's absence.

Delivery time

The estimated delivery time is 7 to 45 business days, counted from the date of shipment (not the purchase date). This time is an estimate and may vary depending on location, weather, operational, or logistical conditions beyond our control.


Payment confirmation

Payment confirmation may take between 1 and 3 business days, depending on the payment method used (card, OXXO, SPEI, PayPal, etc.).


Logistics processing and tracking

Once payment is confirmed, the order enters the preparation and logistics process.
The customer will receive the tracking number within 8 business days by email to the contact provided at the time of purchase.

The tracking number may take a while to appear in the carrier's system even after it has been shipped.

Tracking can be done on the following page:
👉 https://femmah.com/apps/parcelpanel


Review of the package upon receipt

It is important that the customer checks the package at the time of delivery.
If the packaging shows visible damage or signs of tampering, we recommend that you refuse delivery and notify our Customer Service team immediately.

If the order is received without any objections at the time of delivery, it will be assumed that it was received in adequate condition.

Questions or queries?

If you have any questions about your order or tracking, you can contact us by email:
contacto@femmah.com
Our team will be available to assist you.